Reference

What the jjvip Legal Framework Covers

These legal terms set out the rules that apply when you access jjvip, including account eligibility, data use, and your rights under applicable law.

Account Eligibility RulesData Handling PolicyJurisdiction-Dependent AccessYour Rights as an Account HolderHow to Contact Us on Legal Matters
jjvip What the jjvip Legal Framework Covers
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your personal information — name, contact details, payment method records including GCash and Maya account references — is collected only for account operation and legal compliance purposes. We do not sell your data to third parties. Here is how we manage the key areas that matter to you.

Data Retention We keep your account data for as long as your account is active and for the legally required period after closure. You may request a summary of held data via the Help Centre.
Cookie Use We use session and analytics cookies to keep your login active and understand how the platform is used. You can adjust cookie preferences from the settings menu on any page.
Account Security Your account is protected by a verified mobile number and OTP authentication on each login. Never share your OTP with anyone, including anyone claiming to be jjvip support.
Right to Request Changes You have the right to request correction or deletion of personal data we hold. Submit your request through the Account Help Centre and we will respond within the timeframe required by applicable law.
LEGAL CONTACT PATHS

How to Reach Us on Legal Questions

Legal queries — whether about your account terms, data rights, or payment disputes involving GCash, Maya, or InstaPay — are handled by our dedicated support team. Raise your concern through the channel that suits you and we will route it to the right person.

Live Chat Open the chat icon from any page on jjvip. Describe your legal concern and the agent will escalate to our compliance team if needed.
Email Support Send detailed legal or data-rights requests to our support email address listed in your account settings. Written correspondence creates a clear record.
Account Help Centre Log in to your account, go to Help, and select Legal or Data Rights from the category list. Your ticket is tracked and responded to in writing.

Common Legal Questions from Account Holders

These are the legal questions we hear most often from account holders in the Philippines. If yours is not covered here, reach us through live chat or the Help Centre.

Account access is available only where Philippine law permits online gaming and only to eligible individuals. It is your responsibility to confirm that access is lawful in your area before registering.

We collect the information you provide at registration, your payment method references such as your GCash or Maya account details, and records of transactions made through your account for compliance purposes.

Yes. Submit a deletion request through the Account Help Centre. We will process it within the timeframe required by applicable law, subject to any legal retention obligations we must meet.

We retain certain records for the legally required period after account closure. Once that period passes, data is deleted or anonymised in line with our data retention policy.

Raise any GCash, Maya, or InstaPay dispute with our support team first. We will review the transaction record and coordinate with the payment provider if the issue requires their involvement.

Use of the platform is governed by applicable Philippine law. If any term conflicts with local legislation, the local law prevails for that provision and the remaining terms continue in effect.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.